Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

In the rare case that you receive an Original Painting that you are not happy with, you may send the Original Painting back for a full 100% refund. Refunds will be issued upon receipt of the painting back to the studio in the same perfect condition it left in. Return shipping costs will be the responsibility of the buyer.

Additional non-returnable items:

• Gift cards
• Downloadable software products

 

Refunds

Art

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Commission returns and exchanges will be subject to the agreements in the commission contract you signed.

Lessons

Refunds are available per the Music Studio Policies. This applies to Art lessons as well.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at estherjones1960@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: 3301 Deerfoot Trl, Kingsland TX 78639.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at estherjones1960@gmail.com for questions related to refunds and returns.